Who we are
UNOPACK EXPRESS is an online retailer of professional spare parts, accessories and related products, based in Jersey, Channel Islands.
For the purposes of applicable data protection law, UNOPACK EXPRESS is responsible for the personal information we collect and use in connection with our business and website.
Information we collect
We may collect personal information that you provide when you place an order, create or use an account, contact us, request information or otherwise interact with our website.
This may include your name, billing and delivery address, email address, telephone number, order details, products purchased, correspondence with us and other information reasonably necessary to process your order or respond to your enquiry.
Our website and hosting services may also process technical information such as IP address, browser/device information, cookies and information about how the website is used.
How we use your information
We use personal information where necessary to:
• process and fulfil orders;
• take and administer payments;
• arrange delivery and provide tracking or delivery information;
• communicate with you about an order or enquiry;
• provide customer service and deal with returns, refunds or complaints;
• maintain business, accounting and transaction records;
• prevent fraud, misuse and security incidents;
• operate, maintain and improve our website and services; and
• comply with legal, tax, customs, regulatory and other applicable obligations.
Depending on the circumstances, we process personal information because it is necessary to perform a contract with you, comply with a legal obligation, pursue legitimate business interests, or because you have given consent where consent is required.
Payments
Online payments are processed through SumUp and/or other payment methods displayed at checkout.
Payment providers process payment information in accordance with their own privacy and security requirements. UNOPACK EXPRESS does not need to receive or store your complete payment card details in order to fulfil your order.
Delivery, postal services and couriers
To fulfil an order, we may provide necessary personal information such as your name, delivery address, telephone number, email address and shipment details to postal operators, couriers, customs authorities and other parties involved in transporting or clearing your order.
Depending on the destination and service selected, these may include Jersey Post, DHL or other delivery providers.
Website and service providers
Our online store uses services including WordPress/WooCommerce and Hostinger to operate and host the website.
We may also use other service providers where reasonably necessary for website operation, security, communications, payments, accounting, order fulfilment or other business functions.
These providers may process personal information on our behalf or as independent controllers depending on the service they provide.
Cookies and website information
Our website may use cookies and similar technologies that are necessary for functions such as the shopping basket, checkout, customer sessions, security and website operation.
Additional analytics, advertising or other non-essential technologies, if introduced, will be handled in accordance with applicable consent and transparency requirements.
Who we share information with
We do not sell your personal information.
We may share personal information where reasonably necessary with payment processors, website and hosting providers, postal services and couriers, professional advisers, technology providers, customs or tax authorities, regulators, law-enforcement authorities, or other parties where disclosure is required or permitted by law.
International transfers
Some of our customers, suppliers and service providers are located outside Jersey. As a result, personal information may sometimes be processed or transferred outside Jersey.
Where applicable, we take reasonable steps to ensure that appropriate safeguards or other lawful arrangements are used for international transfers of personal information.
How long we keep information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining accounting and transaction records, resolving disputes and meeting legal, tax, customs and regulatory requirements.
Different categories of information may therefore be retained for different periods.
Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No online service can guarantee absolute security, but we take appropriate steps proportionate to the nature of our business and the information we process.
Your rights
Depending on the circumstances and applicable law, you may have rights relating to your personal information, including rights to request access to your personal data, request correction of inaccurate information, request deletion or restriction in certain circumstances, object to certain processing, and request information about how your data is being used.
Where processing is based on consent, you may withdraw that consent where applicable.
To exercise a data protection right or ask a question about your personal information, please contact us using the details below.
You may also have the right to make a complaint to the Jersey Office of the Information Commissioner.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, suppliers or legal obligations. The current version will be published on this website.
Contact UNOPACK EXPRESS
UNOPACK EXPRESS
Cherry Cottage, Longueville Road
St. Saviour, Jersey
JE2 7WF
Tel: +44 7797 783496
Email: Unopackexpress@gmail.com