Shipping Policy
UNOPACK Express is based in Jersey, Channel Islands. This policy explains the delivery information shown when placing an order through our online store.
Available destinations
We deliver to the destinations available at checkout. Enter your delivery address to see the shipping options available for your order. If no delivery option is shown, please contact us before placing an order.
Delivery options and charges
Shipping options and charges are displayed at checkout before you pay. Charges depend on the delivery destination, parcel weight and dimensions, and the service selected. The shipping option, charge and any estimated delivery time shown at checkout apply to your order.
Order processing and delivery estimates
In-stock items are dispatched within 24 hours after payment has been confirmed. Carrier transit time is additional.
| Destination | Estimated transit time |
|---|---|
| Jersey | 1 delivery day |
| United Kingdom | 3–5 working days |
| Guernsey | 3–5 working days |
| Portugal | 7–10 working days |
| France | 7–10 working days |
| Ireland | 7–10 working days |
These are standard postal delivery aims, not guaranteed delivery dates. Services are available only for addresses and orders accepted at checkout. Ferry schedules, public holidays, customs processing, remote destinations and service disruption can extend delivery times. Backorder preparation times are listed below and must be added to transit time.
Stock availability, backorders and split shipments
If the quantity you order exceeds our available stock, the outstanding quantity will be identified as a backorder before you complete your purchase. An item with no available stock may also be ordered where backordering is enabled.
Backordered items have an estimated dispatch time of 5–10 working days from your order. This is a dispatch estimate; delivery transit time is additional.
We may dispatch the available items first and send the outstanding items separately when stock arrives. You pay the delivery charge shown at checkout once for your order. UNOPACK EXPRESS covers any additional shipping cost caused by splitting the order to fulfil backordered items.
If we cannot dispatch the outstanding items within the estimated period, we will contact you to offer a revised dispatch date or a refund for the outstanding items. You do not have to accept a revised date. If we cannot supply an item, we will refund the amount paid for that item, including any tax charged on it.
Delivery address
Please provide a complete and accurate delivery address and suitable contact details when placing your order. Contact us as soon as possible if you notice an address error. We cannot guarantee that an address can be changed after an order has been dispatched.
International orders and customs charges
Orders sent outside Jersey may be subject to import VAT, duties, taxes, customs processing or handling charges imposed by the destination country or delivery provider. Unless checkout or a written agreement states otherwise, these charges are the recipient’s responsibility. Customs requirements and charges vary by destination.
Delayed, damaged or missing deliveries
If your order is delayed, appears to be missing, arrives damaged or contains an incorrect item, please contact us with your order number and details of the issue. We will review the matter and work with the delivery provider where needed.
Contact
For delivery questions, email unopackexpress@gmail.com and include your order number if you have one.
This policy should be read with our Terms and Conditions and Refund and Returns Policy.
Last updated: 9 November 2026