For a change-of-mind cancellation, you are responsible for the direct cost of returning the goods if we told you this before your order, unless we agree to pay it or applicable law requires otherwise. This does not apply to goods that are faulty, damaged, incorrect or misdescribed; see below.
Change-of-mind cancellation period
Eligible consumer customers may notify us of a change-of-mind cancellation within 14 calendar days after receiving the goods and must send them back within a further 14 calendar days after notifying us. This is our 14 + 14 day consumer policy. It does not exclude, replace or limit any cancellation or return rights given by the law applicable to the order. If that law gives you more time or otherwise greater rights, those rights apply.
How to notify us
To cancel, email unopackexpress@gmail.com or write to us at the postal address below. Include your order number and identify the goods you wish to cancel. You may use the model cancellation notice below, but you do not have to. Sending a clear cancellation notice within the applicable time limit is enough; you do not need our approval for the notice to take effect.
Model cancellation notice (optional)
To: UNOPACK EXPRESS, Cherry Cottage, Longueville Road, St. Saviour, Jersey, JE2 7WF; unopackexpress@gmail.com
I/We give notice that I/we cancel my/our contract for the sale of these goods: [identify goods]
Ordered on: [date] / received on: [date]
Name of consumer(s): [name]
Address: [address]
Signature (only if sent on paper): [signature]
Date: [date]
Faulty, damaged or incorrect goods
If an item arrives damaged, is faulty, is not as described, or you receive the wrong item, please contact UNOPACK EXPRESS as soon as reasonably possible with your order details and, where appropriate, photographs of the item and packaging.
We will assess the issue and provide an appropriate remedy in accordance with your applicable statutory rights. Depending on the circumstances, this may include replacement, repair or refund. Where we are responsible for the return because the goods are faulty, damaged or incorrect, we will arrange or reimburse reasonable return costs as applicable.
Compatibility and incorrect parts
Many products sold by UNOPACK EXPRESS are spare parts and accessories designed for specific machines or models. Please check product references, dimensions and compatibility information carefully before ordering.
If you are unsure whether a part is suitable for your machine, contact us before purchasing and we will assist where reasonably possible.
A compatibility mistake does not affect any statutory rights you may have. Where a correctly supplied item is returned solely because the customer selected the wrong compatible part, it will normally be treated as a change-of-mind return.
Refunds
For eligible consumer cancellations governed by EU rules, we will reimburse the payments required by law within 14 days after you notify us. Where the law permits, we may wait until we receive the returned goods or evidence that they have been sent back. For cancellations governed by UK rules, we will reimburse the payments required by law within 14 days after receiving the goods back or evidence that they have been sent. Refunds will be made to the original payment method unless applicable law requires otherwise.
Where the Distance Selling (Jersey) Law 2007 applies to a cancellation, we will refund all amounts paid in relation to the order, including delivery, as soon as possible and within 30 days after cancellation. We will not make that refund conditional on receiving the goods back.
For a consumer cancellation governed by UK or EU rules, we will refund the cost of our basic standard delivery option, but not any extra amount paid for express or upgraded delivery. If another law that applies to your order requires a broader delivery refund, we will follow that law.
Business customers
Consumer cancellation rights do not necessarily apply to purchases made wholly or mainly for business purposes. Returns by business customers for non-faulty goods require prior approval from UNOPACK EXPRESS and may be subject to separate agreed terms.
Nothing in this policy excludes or limits rights or remedies that cannot legally be excluded or limited.
Before returning anything
After notifying us of a cancellation, please contact UNOPACK EXPRESS for return instructions and include your order number and the goods being returned. Do not delay sending the goods back past the applicable return deadline while waiting for a reply.
Contacting us for return instructions is not a request for permission to cancel. Your cancellation notice takes effect in accordance with the law that applies to your order.
Contact UNOPACK EXPRESS
UNOPACK EXPRESS
Cherry Cottage, Longueville Road
St. Saviour, Jersey
JE2 7WF
Tel: +44 7797 783496
Email:Unopackexpress@gmail.com